Rules and requirements of the NBU
Regulations on interaction with consumers
Regulations on the processing and protection of personal data in personal databases
Regulations on the organization and conduct of training and retraining
Regulations on the procedure for consideration of consumer appeals
The procedure and method of payment of overdue debt
Notification of collection company about the representative
Order on approval of documents in the field of personal data protection № 1 / 02-14 dated 08.01.2014